I have recently been sent to a Collection Agency due to improper billing by AOL. While living with my fiance I called Aol for internet dial up services which were to be billed to my fiance's phone bill. I moved out the end of December leaving the computer behind. Since the internet was not in my name I did not feel it necessary to cancel services. In February of 2007 my ex canceled the Aol internet. He has proof of payment up until the cancellation date through AT&T but AOL claims they have not been paid. That's when I started receiving bills in the amount of $61.80 for 2 months of service from November and December. When I call to speak to a supervisor they simply say, "No one is available at this time." They will not resolve this issue with us stating it is an AT&T problem to talk to them but they will not contact them, that it is our responsibility.
I told them I wanted records sent to my ex from July of 2006 to February 2007 and to hold the account until this is resolved with a supervisor. The next letter I received from AOL was stating I was reported to a collection agency. My ex is still waiting on the billing records. I have come to find out Aol has been involved in several law suits in reference to their billing tactics.
This company is known for their "Double Billing" issues. I, along with several others are fed up with this company!!
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