On August 12th my wife and I moved from California to Texas. The house we were moving in to was due to close on the 12th and we were to move in that day. Due to a computer glitch of some sort Ameriquest Mortgage was unable to produce the funding by close of the business day and my family and I were forced to find a hotel to stay in for the weekend.
The Ameriquest agent was very apologetic and told us to stay at the Four Seasons Hotel and offered to pay any and all expenses associated with the stay. Three people in total were in the room and heard the verbal offer being made, those three people being my realtor, the loan processing agent and myself.
My family and I booked a room at the Four Seasons and stayed for the weekend. The total bill came to $1644.47. Seven months later Ameriquest has still not produced a reimbursement check.
The loan agent has never denied offering to pay the bill and in fact I have several email exchanges where he and I corresponded as he attempted to get the situation resolved. Josh has done his best to rectify the situation and get the check issued but the higher ups in the company have stalled him. Josh has since left the company.
After many hours on the phone trying to track down the correct person to help resolve the situation I placed yet another call to Ameriquest where one of the managers is saying he will not pay the bill. Keith of Ameriquest says he would work to get me some sort of a hotel allowance but that they would not pay the bill. It is now 02/06/06 and I have still not heard back from him.
Had I known they were not going to pay the bill I would have booked a room at the Extended Stay hotel or something a bit less expensive. I only booked the Four Seasons at the suggestion of their agent and I feel it is only fair that they honor their word and pay the bill.
I have made every reasonable effort to get this resolved. I have even paid for the services of another consumer advocacy group (CX.org) for their help in the situation. Even they have been unable to help me. I am hoping the on your side team will help to escalate the situation. I am trying to avoid having to go to court. This seems like an open and shut case since even their own former agent said he made the offer.
We are a new family and can not afford to pay this outstanding bill. I am hoping the power of on your side can help us even where other consumer organizations have not been able to.
Please feel free to contact me with any further questions.
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