I am 66 years old and my husband is 71. We were finally able to afford our dream vacation to Italy. Arrangements were made to take time off from work as we both are still employed. I called American Express Platinum Travel Service to book our reservations. They made flight arrangements with Alitalia Airlines.
Due to airport security we put all of our personal items including our medicine in the luggage to be loaded on the plane. Being from South Florida we were dressed in very light comfortable clothing and sandals for an overnight flight to Italy.
We we arrived in Rome on 11/7/07 at 11:50 a.m., we were told our bags did not arrive and would be delivered to our hotel later that evening. Everyday thereafter the employees with Alitalia consistently told the hotel staff and American Express Travel Service our bags would be arriving that day.
On 11/9/07, we realized the employees with Alitalia were not being truthful and our bags were probably lost. My husband contacted his Cardiologist in the USA about his medicine and arrangements were made with an Italian Physician for my husband to receive the medicine he needed.
On 11/10/07 we bought some shoes, warm clothing and personal items. On 11/11/07 we received two bags. Pm 11/12/07 we received the other fab and flew home 11/13/07.
During our ordeal we found out from American Express Global Travel Service and the hotel staff were we stayed, that Alitalia Airlines has a record for losing luggage. American Express continues to uphold Alitalia as being a very professional airline.
Due to American Express Platinum Travel Service not caring about the quality of their recommendations when making plans for their customers, my husband and I experienced high anxiety and depression during and after OUR NIGHTMARE VIST TO ITALY.
American Express Platinum Travel Service & Alitalia Airlines are not assuming any responsible and the consumer has no recourse.
The Internet has a website ALITALIA SUCKS.COM.
Read Next Complaint >>