I entered into a contract for Lakeview Upholstery to replace the fabric on a classic chair. It was in pristine condition with no spring or structural problems. Mr. Pesci he indicated that the reupholstery work would be done within one business week (5-6 days). However, when his workman showed up to pick it up he said it would be two to three weeks. I refused to turn the chair over to him (and threatened to stop the deposit check) until he signed a statement saying that the work would be completed within the week. On April 22, 2008; I got a call saying that I would have to pay about $400 dollars more to have the chair completed due to "webbing and spring problems". I informed Mr. Pesci that there were no pre-existing problems with the chair - as he himself saw on his visit - and directed Mr. Pesci not to make any "repairs". I requested that he complete only the work that we contracted for. Mr. Pesci said he would not do the work without the $400 in additional repairs. I then asked him to put the chair back together and provide me with a full refund. He stated that the only option available to me was to pick up the chair in its current state (no assembled) and the fabric that I paid for, as no refund would be provided. I then went online and found a number of complaints against Mr. Pesci and Lakeview Upholstery (and found out that the check I wrote to Lakeview Upholstery had just gone through the previous day, which may have prompted the request for additional monies - as the company now had my chair and the money). I followed up on April 23 and was told by Mr. Pesci that I would have to engage in litigation to have the chair or the $396 returned. I made a complaint with the Better Business Bureau (BBB), which I found out has registered nine (9) complaints against Lakeview Upholstery in the last 36 months. The company ignores all BBB complaints, continues to post misleading and incorrect information on its website and defrauds customers with impunity - despite a rash of lawsuits.
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