I have a baggage delayed on 2006/02/18.
On 2006/02/27, EST, 1:00PM to 2:00PM, I tried to reach their baggage office(1-888-689-2247), I can hear their employee voice, but they can't hear me.
This is also happened on 2006/02/24. Their phone line is really bad, even worse, I think their stupid employee even not aware their phone is bad and report it. Also, I try to find some Air Canada contact to report it, but can not. Then I call their reservation phone line, it works perfect, I tell the staff who picked up my phone, spend 2 mins to explain what happed, then she said, she will transfer my call to somewhere.
But as you can guess, she transfer me back to the 1-888-689-2247. So the same situation, the phone line was just not work properly.
This means their employee does not have any training or information to handle special cases. How can you trust this company? The phone line got problem at least four days(this is just my experience), no one fix it, or even looks no one know there is such big problem.
What kind management? What kind risk management?
Such bad management team and untrained employee.
They bankrupt last year, looks there is no change, and will bankrupt soon again. Just there is no much competition in Canada, I have no choice to use their airline.
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