Dell Computer Complaint

I ordered an Inspiron 14R on the Dell website on/ab't 5/11. I paid the amount by debit card, $449. plus shp'g/hand, total $465.15. I received an Inspiron 1120.
this computer is not even shown on their website. I emailed Customer Care and rec'c email saying I had ordered an 11.5 High Definator. Never heard of one. I have continued to email and call Cust. Care. numerous times and if I get a human, they take info. then shuffel me to another person, at least 4 in one call. No one has done anything to correct the order. They give me a #, 1-800-624-9897, ex#41-61-862. I'm always told at this # that they can not accept my call as their systems are down. This has been going on since May 19.

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