I am a part of, and have been a part of, 24 Hour Fitness for the past 15 years. I have an All Access Membership and have from the day I signed up. When I signed up, I was told that my membership cost would never rise, and it has not, and I was told that I could use any club, anywhere at any time, as the stipulation in my contract, what I signed up for and what I pay for.
They have built a new club in Everett, Washington that is a "Super Club". It replaces the current club I use, my main club and the club I signed up at. I received a letter on 8/26/08 dated 8/8/08 stating that in order for me to use the "new and improved" club with new "options" I would have to pay $9.99 more a month. This new club offers no more than my old club offered. The letter states: indoor pool, 24/7 access, free weights, bastketball court, kids club ~ All of which the old club had. The new club does not have raquetball, pickle ball or an indoor track, which is what we used. Furthermore, I am appalled that I have to pay more on my All Access Contract to use this new club. I have pulled my contract to find out at which point I missed that if a new club was built, I was going to have to pay for it. I didn't find it. I have initiated a complaint with the Better Business Bureau, you are my next step and then I am on to the Attorney General. I see through Google that this has happened in other areas and is being researched. I am wondering why 24 Hour Fitness didn't make a smarter business decision and grandfather existing members in to use the new club and are advertising new contracts accordingly. I am letting everyone I know about this to make their own complaints and most of them already have. I will not be using the new club until this is resovled as I believe that I signed up for a service, I have a contract and I fully expect this business to honor this contract. I hope that you can get the word out so that those members feel that they can come forward with their complaints and do not fall victim to this practice. I do hope that 24 Hr Fitness really looked into the legalities of this letter and are acting as they should be acting. I hope my contract is honored. I just would like to get the word out that this is not a good business practice. Perhaps this is completely legal and morale and I am wrong, this is why I am sending you this email right now.
Thank you so much for listening!
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